PRIVACY POLICY

PRIVACY POLICY

Effective Date: August 27, 2026
Last Updated: August 27, 2026

MightyAnts Towing LLC, operating as Mighty Ants Towing (“Mighty Ants Towing,” “we,” “us,” or “our”), operates the website https://mightyantstowing.com (the “Site”) and provides 24/7 towing, roadside assistance, and vehicle recovery services in Winchester, California and the surrounding Riverside County area.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site, request service, join our membership program, apply to our driver network, or communicate with us by phone, text message, or web chat.

By using our Site or services, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

Information you provide when requesting service

– Full name
– Mobile phone number and email address
– Pickup location and drop-off location
– Vehicle type, make, model, and color
– Estimated mileage and service needed
– Payment and deposit information (processed by our third-party payment processor; we do not store full card numbers)
– Any details you provide in a form, web chat, phone call, or text message

Information you provide when joining our membership program

– Billing name and address
– Payment method details held by our payment processor
– Covered vehicle information and plan selection

Information you provide when applying to our driver network

– Business or operator name and contact details
– Fleet, equipment, and service-area information
– Licensing, insurance, and compliance documentation

Information collected automatically

– IP address, browser type, device type, and operating system
– Pages viewed, time on page, and referring URL
– Cookies and similar tracking technologies
– Web chat transcripts

Information from third parties

– Motor clubs, insurers, dealerships, property managers, and law enforcement who dispatch us on your behalf
– Payment processors confirming transaction status

2. PHONE CALLS, VOICE ASSISTANT, AND CALL RECORDING

When you call our dispatch line, your call may be answered or assisted by an automated voice assistant, and calls may be monitored or recorded for quality assurance, dispatch accuracy, and training purposes.

California is a two-party consent state. You will be notified at the start of the call if it is being recorded. If you do not consent to recording, you may end the call and contact us instead by text, email, or the request form on our Site.

Quotes provided by our automated voice assistant are estimated ranges only and are not binding.

3. HOW WE USE YOUR INFORMATION

– Dispatch a driver and complete your requested towing or roadside service
– Send arrival, ETA, delay, and completion updates
– Collect deposits and process payments, invoices, and receipts
– Manage membership enrollment, renewals, and benefits
– Evaluate and onboard driver network applicants
– Respond to quotes, questions, complaints, and support requests
– Request feedback or a review after your service is complete
– Maintain records for storage, impound, or lien purposes where applicable
– Improve our Site, dispatch operations, and service quality
– Comply with legal obligations, court orders, and law enforcement requests
– Send special offers, discounts, membership plan updates, and seasonal promotions only where you have separately opted in to marketing messages

4. SMS / TEXT MESSAGING AND MOBILE INFORMATION

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and dispatch, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Consent. We collect your mobile number and your consent to receive text messages only when you provide it directly — by checking a consent box on a form on our Site, by giving verbal consent to our dispatcher or voice assistant during a call, or by texting us first. Consent to receive text messages is not a condition of purchasing any goods or services.

Transactional messages. If you consent to transactional messages, these may include driver dispatch and en-route notifications, ETA updates, deposit and payment links, service confirmations, invoices, storage and vehicle release notices, feedback and review requests, membership account notices, driver network dispatch offers, and replies to your questions.

Marketing messages. If you separately consent to marketing messages, these may include special offers, discounts, membership plan updates, and seasonal promotions.

Message frequency. Message frequency may vary based on your service activity.

Rates. Message and data rates may apply.

Opting out. Reply STOP to any message to opt out at any time. You will receive one confirmation message and no further texts unless you opt back in. Reply HELP for assistance, or contact us at +1 (951) 502-7705.

Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.

5. HOW WE SHARE YOUR INFORMATION

We share information only as described below. We do not sell your personal information, and we do not share mobile numbers or SMS consent data with third parties or affiliates for their own marketing purposes.

Service providers and subcontractors. Dispatch and CRM software, messaging and telephony providers, hosting providers, payment processors, and independent tow operators in our driver network who perform services on our behalf. These parties may access information only to perform services for us and are bound to keep it confidential.

Independent tow operators. To complete your job, we share the name, phone number, pickup and drop-off location, and vehicle details necessary for the assigned operator to reach you.

Motor clubs, insurers, and fleet accounts. Where your service is arranged or paid for through a third-party program, we share the information necessary to complete and bill the job.

Property owners and law enforcement. For non-consensual tows, impounds, and vehicle releases, as required by law.

Legal compliance. Where required by law, subpoena, or to protect our rights, safety, or property.

Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.

6. COOKIES AND TRACKING

Our Site may use cookies, pixels, and analytics tools to understand traffic and improve performance. You can disable cookies in your browser settings, though parts of the Site may not function properly as a result.

7. DATA RETENTION

We retain personal information for as long as needed to provide services, resolve disputes, enforce agreements, and meet legal, tax, insurance, and lien-record requirements. Records tied to impound, storage, or lien proceedings may be retained longer where California law requires it.

8. DATA SECURITY

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you the right to:

– Know what personal information we collect, use, and disclose
– Request a copy of the personal information we hold about you
– Request correction of inaccurate personal information
– Request deletion of your personal information, subject to legal and record-keeping exceptions
– Opt out of the sale or sharing of personal information — we do not sell or share personal information as those terms are defined by the CCPA
– Not be discriminated against for exercising these rights

To submit a request, call us at +1 (951) 502-7705 or email Josephine@mightyantstransportation.com. We may need to verify your identity before responding, and will respond within the timeframes required by law.

You may also opt out of marketing emails using the unsubscribe link in any marketing email, and opt out of text messages by replying STOP.

10. CHILDREN’S PRIVACY

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

11. CONTACT US

Mighty Ants Towing
Winchester, CA + surrounding Riverside County
Phone: +1 (951) 502-7705
Email: Josephine@mightyantstransportation.com
Website: https://mightyantstowing.com
Hours: 24 hours a day, 7 days a week

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of our Site or services after changes are posted constitutes acceptance of the revised policy.

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